On Friday 7th December, the Melbourne office organised a retirement celebration for Ken Dalgleish. The function was attended by many of Ken’s customers, past and present employees as well as Alan Channells, David Staker.

He was presented with a personally signed picture of Matthew Richardson from Ken’s beloved Richmond Football Club. The inscription reads: “Thanks Ken for all your support”, a sentiment we all agree on.

Temperzone News recently interviewed Ken Dalgleish about his 18 years with Temperzone in Victoria and his plans for the future.

So Ken, tell us a little about your time at Temperzone.

I started working for Temperzone in early December 1994, back when it was still called Bradway Engineering. There were just the four of us at the start; Victorian Manger Vic Cocks, Terry Noele, Tammy the receptionist and myself.

The office was in Dingley then, about 10 ks east of where it is today in Dandenong South.

Roughly a year after I started, Narelle Lever replaced Tammy and while Peter Brannan replaced Terry Noele. With the team now in place, we started to make a move on Apac's monopoly in the market.

One day back in 1998, the National Sales Manager Tony Hirst visited our office. We all wondered what was going on (and Vic wasn’t saying anything). We had a discussion at the front door and if I remember correctly there was a new 10 Kw condenser in a box marked Temperzone. This is when Tony explained to us all that from the start of the new year we would become Temperzone Australia.

I believe this was one of the best changes I saw in my time at Temperzone. Sales and yearly budgets seemed to increase constantly from that time on.

Over the next couple years, with the addition of Leo Klissman, it became obvious that the Temperzone Dingley office and warehouse was too small for us all. So Vic Cocks spent a great deal of time looking for our new home.

It was clear that the warehouse needed to be a big part of the decision for the move if only to keep me out of the warehouse and stop me from dropping the odd unit or two! The daily truck would always arrive at lunch time and Peter Leo and I would duck for cover to avoid having to unload the truck, but unfortunately it would always have to be done by one of us.

South Dandenong became our new home roughly five years ago which has made an enormous difference to the general running and efficiency of Temperzone sales and warehousing. And it also meant we needed help to handle it all so Bernard, Glen and Greg joined us making an enormous difference to the Melbourne operation.

When I think back to it, even though things were a little close in the Dingley office at times, everyone got on really well. I think part of the reason for that was we all made the effort to socialise outside of working hours, and I am sure the rest of the crew would agree with that.

Do you remember the first air conditioning unit you sold?

That is a difficult question. I know is took some time and I felt pressure to make that first sale. I had come from a different part of the industry so I had to make a lot of new contacts first, which happened quite quickly. I suspect the first sale may have been an RR225 Attic unit or may be BD701. I do know I would have been quietly satisfied with my first goal achieved.

What would you say was the key factor that made you stay with Temperzone for so long?

Temperzone is a successful company. I, and others, have been a part of the company’s success, which gave me a great deal personal satisfaction.

I would also like to say that my trip to Hawaii with Sue on the Temperzone Customer Incentive Trip was just fantastic. It was great to be able to socialise with customers I had been dealing with for many years.

What was changed the most over your 18 years with Temperzone? And in the industry?

The biggest change within the company that I have had to deal with is the computerisation of the day to day operations of the company. I have found it hard but very beneficial.

In terms of the industry, the Energy Efficiency changes (MEPS) where really big. But it seems to me this incentive was applied by the industry under government direction long before a Carbon Policy was introduced. It’s unfortunate that the general public doesn't know about all our efforts.

What are you going to do in your retirement? Have you got big plans?

Twelve months ago I generally knew I would retire about now but I never anticipated that I would be retiring for the reason I am. My wife needs me to help her with her fight against cancer and with all our support from doctors, friends & Gods help, she will win that fight.

My son and his wife, who live in Darwin, are due to have their first baby in March, which will be our first grandchild. We plan to be there in our new caravan when Sue is well and this will be part of many trips around Australia and hopefully Europe and the USA.

At this stage in the interview, Ken started rattling off a very, very long list of everyone he would like to thank. So to everyone who has every worked with Ken, done business with him or just spoken to him on the phone – Thank you for all your support over the years!

18 Good years!

“In the two years I have worked with Ken, it has been a pleasure to work with him. Ken has always shown great dedication & customer service to his customers. I wish him & Sue all the best in their new life adventure.” Victorian Branch Manager, Stefan Martorana

Temperzone News also contacted retired Victorian State Manger Vic Cocks to see if he would like to make a couple comments about Ken.

“Ken always had a very strong work ethic and made sure he looked after his clients. We would often work back and the rule was that whoever was last to leave set the alarm and locked the doors.

“Well, about 8:30 one night I was at home enjoying my dinner when the security company called to tell me we had forgotten to put the alarm on for the night. A bit annoyed, I made my way down to the office to find the lights still on and Ken still there working away, looking after his customers.

“While Ken was always very serious and focused at work, we saw another side of him outside the office. At Richmond footy games he was always a very vocal supporter, showing his enthusiasm for his beloved footy team. And I remember one night at a theatre restaurant we even caught him on stage dancing the Highland Fling!”

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